Getting in touch
Most questions are answered faster in the FAQ or the Help guides. If you still need a person, the routes below are the ones that actually work.
support@spendwise.smartinvoicegen.online
This is the support address for this instance, and it is the route to use for account questions, privacy and data requests, deletion requests, and anything about the service itself.
There is no guaranteed response time, and messages are read in the order they arrive. If your message is urgent — you suspect someone has accessed your account, or you need a data request fulfilled — say so in the subject line.
What to include in your message
A little context turns a slow exchange into a one-message answer.
Your account email address, so we can find the right record.
The page or feature involved, and what you expected to happen.
What actually happened, including any error message you saw.
Whether the problem blocks you completely or the app still works.
Please do not send
Your password, verification or reset links, or full copies of your financial records. We will never ask for them, and anyone who does is not us.
Fix it yourself first
Locked out or need a new password
Use the Forgot Password link on the sign-in page. Reset links are valid for one hour and can only be used once.
Reset your password →Verification email never arrived
Links expire after 24 hours. You can request a fresh one, and check your spam folder before assuming it was lost.
Resend verification →Account locked after failed attempts
Five failed sign-ins lock an account for 30 minutes. Wait it out and try again with the correct password.
Go to sign in →Before you write
FAQ
Budgets, recurring entries, CSV import and export, currencies, and account security are covered in detail.
Read the FAQ →Help guides
Step-by-step walkthroughs for common tasks, from first sign-up to monthly reporting.
Visit Help →Reporting a security problem
Found a vulnerability?
Please email support@spendwise.smartinvoicegen.online with a description of the issue, the steps needed to reproduce it, and the impact you believe it has. Give the operator reasonable time to fix an issue before disclosing it publicly, and avoid testing against accounts or data that are not yours.
Reporting a problem does not create any obligation on the operator to maintain a formal disclosure programme, so please set expectations accordingly.